BusinessTools

Features

Call Reporting
Extensive graphical & textual reporting of extension and trunk activity
Captures various information including date/time, duration, caller id, dialed number, account codes etc.
Easy to use selection criteria for reporting
Report Access
Network Clients installed on the PC's to search and access various reports
Web-based access
Access via automated reports sent as emails
Report Automation
Report automation delivered via email, print or FTP
Data archival and retrieval
CallAlert!
Setup multiple alerts for various calling patterns (example: 9-1-1, long distance calls, after hours calls, toll free calls etc.)
Broadcast alerts via email, pager or screen pop
Call costing
Flexible rate plans to precisely cost each call
Recover costs and generate revenues
Automate bill-back
Bill your customers back based on their phone usage (example: multi-tenant properties, assisted living facilities etc.)
Recover costs and generate revenues
Network ability
Network multiple locations / PBX's for centralized reporting.
Report across different locations without needing any software to be installed at remote sites.

Traffic Analysis
Know you trunk utilization levels based on the call history - helps you optimize your trunks.
Forecast your trunk needs based on scientific models
Ensure you are not you are not paying for trunks that are not in use; ensure there are enough trunks to take all your customer calls
Marketing campaign tracking
Track your advertising and marketing campaigns with DID/DNIS Manager
Associate your advertised DID/DNIS to various campaign names to pull meaningful reports that helps decision making easier.